Privacy Policy

Last Updated: November 5, 2026

DhakaTaxi ("we," "our," or "us") operates the DhakaTaxi mobile applications and website (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform as a rider, driver, or visitor. By using DhakaTaxi, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

Full name, email address, phone number, and profile photo
Date of birth and gender (optional)
For drivers: national ID (NID), driving license, vehicle registration documents, and vehicle details

Location Information

Real-time GPS location when you use the app, request a ride, or are on a trip
Pickup and drop-off locations
Drivers' location is tracked during active trips and while online

Ride and Payment Information

Trip history, routes, fares, and cancellation details
Payment method details (mobile banking numbers, card details are processed by secure payment gateways and are not stored on our servers)
Wallet transactions and promotional credit usage

Device and Technical Information

Device model, operating system, unique device identifiers
App version, IP address, and crash logs
Contacts (with your permission) for ride-sharing features, only if enabled

Communications

Messages and calls between riders and drivers made through the app
Support tickets and chat history with our customer service team

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the Platform
Match riders with nearby drivers and facilitate trips
Process payments, fares, and wallet transactions
Calculate fares, distances, and trip routes
Verify driver identity and eligibility
Send service-related notifications, ride updates, and confirmations
Send promotional offers and updates (you may opt out at any time)
Provide customer support and resolve disputes
Ensure safety, prevent fraud, and investigate incidents or complaints
Comply with legal and regulatory obligations in Bangladesh

3. How We Share Your Information

We do not sell your personal information. We may share information only in these circumstances:

With drivers: Riders' name, pickup/drop-off location, and phone number are shared with the assigned driver to complete the trip. Similarly, drivers' name, photo, vehicle details, and rating are shared with riders.
With service providers: Payment gateways, SMS providers, map/location services, and cloud hosting providers who process data on our behalf under strict confidentiality agreements.
For safety and legal reasons: With law enforcement, government authorities, or courts when required by law or necessary to protect the safety, rights, or property of our users or the public.
In an emergency: Location and trip details may be shared with emergency services or family contacts if a safety incident occurs.
Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (SSL/TLS), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. Trip and transaction records may be retained for accounting and legal purposes. You may request deletion of your account, after which we will delete or anonymize your data except where retention is legally required.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your account and request data deletion
Withdraw consent for marketing communications
Object to or restrict certain processing activities

To exercise any of these rights, contact us at our support email or through in-app support.

7. Location Permissions

Location access is required for core features such as finding nearby drivers and navigation. You can disable location permissions in your device settings, but this will limit the app's functionality.

8. Children's Privacy

DhakaTaxi is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided personal information, we will take steps to delete it.

9. Third-Party Links and Services

The Platform may contain links to third-party services (such as payment providers). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by other means. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.